RETURNS AND EXCHANGES
DELIVERIES
Delivery is possible in metropolitan France including overseas departments, as well as internationally.
Delivery is made via the Colissimo post office when ordering on the www.lessoeursb.fr website to the address indicated by the customer.
The Colissimo service delivers your ordered items to you within 3 to 4 working days (except in cases of force majeure, strike, bad weather, etc.), delivery is subject to the standard scale of postal charges.
The chronopost service delivers your ordered items to you within 24 to 48 working hours (except in cases of force majeure, strike, bad weather, etc.), delivery is subject to the classic chronopost fee schedule.
Packages are delivered Monday to Friday, excluding weekends and public holidays.
Your items are sent in a sealed bag, in one go and are considered received when your order is delivered by the postal service.
If however, the delays of the postal service are not respected beyond 15 days, the Sisters B undertakes to return the sum paid by the customer when ordering as well as these shipping costs within a maximum of 14 days. following the order cancellation date.
The customer must check the condition of the products upon receipt of the order.
However, if your items have apparent defects, you have 14 days from receipt of your products to return them to us by first completing the return form .
After having checked the condition of your items, if there are any defects, Les Soeurs B undertakes to reimburse you for the defective product(s) as soon as possible.
RETURN / EXCHANGE
HOW TO RETURN AN ITEM ?
The customer has 14 days from receipt of the package to make a return or exchange if the item is still available. Your items must be returned in their original packaging and in perfect condition. Download the return form and attach it to the package.
Go to the post office or the Colissimo website to send us your item. Shipping costs are your responsibility and are those applied by Colissimo.
No return via Mondial Relay is accepted .
Once your package has been received, we check that the return conditions are met. Les Soeurs B will send an e-mail to their customer in order to agree on a refund or an exchange. No returns are accepted after the 14 day deadline.
Adress for return :
Les Soeurs B
8 Chemin des bornes
95570 Attainville